{"id":9368,"date":"2026-02-02T13:01:08","date_gmt":"2026-02-02T12:01:08","guid":{"rendered":"https:\/\/www.eco-innov.com\/ayuda\/"},"modified":"2026-04-20T11:10:22","modified_gmt":"2026-04-20T09:10:22","slug":"ayuda","status":"publish","type":"page","link":"https:\/\/www.eco-innov.com\/es\/ayuda\/","title":{"rendered":"Ayuda"},"content":{"rendered":"<\/div>\n<div id=\"block-hero-block_1c6260944ccbee0f07c719d4ca52cb86\" class=\"container-fluid header_page_part px-0  block-hero\">\n        <div class=\"container\">\n        <div class=\"row\">\n            <div class=\"col-12 col-md-12 col-lg-11 col-xl-9 col-xxl-8\">\n                <nav aria-label=\"breadcrumbs\" class=\"rank-math-breadcrumb\"><p><span class=\"last\">Inicio<\/span><\/p><\/nav>                                    <h1 class=\"with_line with_line_lg\">Ayuda<\/h1>\n                                \n                \n\n                            <\/div>\n        <\/div>\n\n\n    <\/div>\n<\/div>\n<div class=\"container\">\n\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-bottom:var(--wp--preset--spacing--xl)\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f9130-o1\" lang=\"es-ES\" dir=\"ltr\" data-wpcf7-id=\"9130\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/es\/wp-json\/wp\/v2\/pages\/9368#wpcf7-f9130-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Formulario de contacto\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"9130\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.2.4.1\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"es_ES\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f9130-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7cf_hidden_group_fields\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_hidden_groups\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_visible_groups\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_repeaters\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_steps\" value=\"{}\" \/><input type=\"hidden\" name=\"_wpcf7cf_options\" value=\"{&quot;form_id&quot;:9130,&quot;conditions&quot;:[],&quot;settings&quot;:{&quot;animation&quot;:&quot;yes&quot;,&quot;animation_intime&quot;:200,&quot;animation_outtime&quot;:200,&quot;conditions_ui&quot;:&quot;normal&quot;,&quot;notice_dismissed&quot;:false,&quot;repeater_remove_button&quot;:&quot;bottom&quot;}}\" \/><input type=\"hidden\" name=\"_wpcf7dtx_version\" value=\"5.0.5\" \/><input type=\"hidden\" name=\"b17_form_ts\" value=\"1794154418.90a98a8c011d9d71560077ef5bc9445eec41c27f73f5810fe26b854749ce587b\" \/>\n<\/fieldset>\n<div class=\"row\">\n\t<div class=\"form-group col-12\">\n\t\t<p class=\"title\">Su solicitud de ayuda\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"form-group col-12\">\n\t\t<p><label for=\"produit\">Referencia del producto<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"select-produit\"><select class=\"wpcf7-form-control wpcf7-select\" aria-invalid=\"false\" name=\"select-produit\"><option value=\"\">Por favor, elija une opcion<\/option><option value=\"ECO-160\">ECO-160<\/option><option value=\"ECO-160 A\">ECO-160 A<\/option><option value=\"ECO-MAR\">ECO-MAR<\/option><option value=\"ECO-SOL 50\">ECO-SOL 50<\/option><option value=\"ECO-57\">ECO-57<\/option><option value=\"ECO-143\">ECO-143<\/option><option value=\"ECO-545\">ECO-545<\/option><\/select><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"form-group col-12 col-md-6\">\n\t\t<p><label class=\"form-label\" for=\"nom\">Lugar de instalaci\u00f3n *<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"lieu-installation\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" id=\"lieu-installation\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"lieu-installation\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"form-group col-12 col-md-6\">\n\t\t<p><label class=\"form-label form-label-top\" for=\"prenom\">Fecha de instalaci\u00f3n<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"date-installation\"><input class=\"wpcf7-form-control wpcf7-date wpcf7-validates-as-date form-control\" aria-invalid=\"false\" value=\"\" type=\"date\" name=\"date-installation\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"form-group col-12\">\n\t\t<p><label for=\"commentaires\">Comentarios<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"commentaires\"><textarea cols=\"40\" rows=\"4\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea form-control\" id=\"commentaires\" aria-invalid=\"false\" name=\"commentaires\"><\/textarea><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"form-group col-12\">\n\t\t<p><label class=\"form-label\" for=\"company\">Empresa *<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"company\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" id=\"company\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"company\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"form-group col-12 col-md-6\">\n\t\t<p><label class=\"form-label\" for=\"nom\">Nombre *<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"nom\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" id=\"nom\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"nom\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"form-group col-12 col-md-6\">\n\t\t<p><label class=\"form-label\" for=\"prenom\">Nombre *<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"prenom\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" id=\"prenom\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"prenom\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"form-group col-12 col-md-6\">\n\t\t<p><label class=\"form-label\" for=\"email\">Correo electr\u00f3nico *<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email form-control\" id=\"email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"email\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"form-group col-12 col-md-6\">\n\t\t<p><label class=\"form-label\" for=\"tel\">N\u00famero de tel\u00e9fono<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"tel\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" id=\"tel\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"tel\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"col-12 text-start\">\n\t\t<p><span class=\"wpcf7-form-control-wrap kc_captcha\" data-name=\"kc_captcha\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"captcha-image\" ><span class=\"cf7ic_instructions\">Por favor, prueba que eres humano seleccionando el<span> cami\u00f3n<\/span>.<\/span><label><input aria-label=\"1\" type=\"radio\" name=\"kc_captcha\" value=\"bot\" \/><svg aria-hidden=\"true\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path fill=\"currentColor\" d=\"M512 176a176 176 0 01-209 173l-24 27a24 24 0 01-18 8h-37v40c0 13-11 24-24 24h-40v40c0 13-11 24-24 24H24c-13 0-24-11-24-24v-78c0-6 3-13 7-17l162-162a176 176 0 11343-55zm-176-48a48 48 0 1096 0 48 48 0 00-96 0z\"\/><\/svg><\/label><label><input aria-label=\"2\" type=\"radio\" name=\"kc_captcha\" value=\"kc_human\" \/><svg aria-hidden=\"true\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 640 512\"><path fill=\"currentColor\" d=\"M624 352h-16V244c0-13-5-25-14-34L494 110c-9-9-21-14-34-14h-44V48c0-26-21-48-48-48H48C22 0 0 22 0 48v320c0 27 22 48 48 48h16a96 96 0 00192 0h128a96 96 0 00192 0h48c9 0 16-7 16-16v-32c0-9-7-16-16-16zM160 464a48 48 0 110-96 48 48 0 010 96zm320 0a48 48 0 110-96 48 48 0 010 96zm80-208H416V144h44l100 100v12z\"\/><\/svg><\/label><label><input aria-label=\"3\" type=\"radio\" name=\"kc_captcha\" value=\"bot\" \/><svg aria-hidden=\"true\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 384 512\"><path fill=\"currentColor\" d=\"M377 375l-83-87h34c21 0 32-25 17-40l-82-88h33c21 0 32-25 18-40L210 8c-10-11-26-11-36 0L70 120c-14 15-3 40 18 40h33l-82 88c-15 15-4 40 17 40h34L7 375c-15 16-4 41 17 41h120c0 33-11 49-34 68-12 9-5 28 10 28h144c15 0 22-19 10-28-20-16-34-32-34-68h120c21 0 32-25 17-41z\"\/><\/svg><\/label>\r\n    <\/span>\r\n    <span style=\"display:none\">\r\n        <input type=\"text\" name=\"kc_honeypot\">\r\n    <\/span><\/span><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"col-12 text-center\">\n\t\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner btn bg-green\" type=\"submit\" value=\"Enviar\" \/>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<p><script>\nvar rgpdJson = {\n    type: 'geojson',\n    data: ['<p>La informaci\u00f3n recopilada a trav\u00e9s de este formulario est\u00e1 destinada a ser tratada por la empresa ECO-INNOV, en calidad de responsable del tratamiento, con el fin de gestionar su solicitud de informaci\u00f3n.<\/p><p>De conformidad con la normativa sobre protecci\u00f3n de datos personales, usted dispone de los derechos de acceso, rectificaci\u00f3n, supresi\u00f3n, portabilidad y limitaci\u00f3n del tratamiento de sus datos personales, as\u00ed como del derecho a establecer directrices sobre el destino de sus datos tras su fallecimiento. Asimismo, tiene derecho a oponerse al tratamiento de sus datos personales.<br \/>Puede ejercer sus derechos contactando con el Delegado de Protecci\u00f3n de Datos (DPO) en: dpo@eco-innov.com<br \/>o en 523 rue de la B\u00e9ali\u00e8re, 38360 Noyarey.<br \/>Tambi\u00e9n tiene derecho a presentar una reclamaci\u00f3n ante la CNIL.<\/p><p>Para obtener m\u00e1s informaci\u00f3n sobre la gesti\u00f3n de sus datos y sus derechos, consulte nuestra pol\u00edtica de protecci\u00f3n de datos.<\/p>'],\n};\n<\/script>\n\n            <div class=\"rgpd__block\">\n                 <div class=\"rgpd__title\">RGPD \u2013 protecci\u00f3n de datos<\/div>\n                 <div class=\"rgpd__content\"><\/div>\n            <\/div>\n<\/p><input type=\"text\" class=\"wpcf7_hp_field\" name=\"wpcf7_hp_field\" value=\"\" tabindex=\"-1\" autocomplete=\"off\" \/><div class=\"b17-as-wrap\" aria-hidden=\"true\" style=\"position:absolute;left:-10000px;top:auto;width:1px;height:1px;overflow:hidden;\"><label for=\"b17_as_x9f2q_1\">Leave blank<\/label><input type=\"text\" name=\"b17_as_x9f2q\" id=\"b17_as_x9f2q_1\" value=\"\" tabindex=\"-1\" autocomplete=\"new-password\" data-lpignore=\"true\" data-1p-ignore=\"true\"><\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-9368","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.eco-innov.com\/es\/wp-json\/wp\/v2\/pages\/9368","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.eco-innov.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.eco-innov.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.eco-innov.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.eco-innov.com\/es\/wp-json\/wp\/v2\/comments?post=9368"}],"version-history":[{"count":1,"href":"https:\/\/www.eco-innov.com\/es\/wp-json\/wp\/v2\/pages\/9368\/revisions"}],"predecessor-version":[{"id":9369,"href":"https:\/\/www.eco-innov.com\/es\/wp-json\/wp\/v2\/pages\/9368\/revisions\/9369"}],"wp:attachment":[{"href":"https:\/\/www.eco-innov.com\/es\/wp-json\/wp\/v2\/media?parent=9368"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}