{"id":9084,"date":"2026-02-02T13:01:08","date_gmt":"2026-02-02T12:01:08","guid":{"rendered":"https:\/\/www.eco-innov.com\/support\/"},"modified":"2026-04-20T10:36:29","modified_gmt":"2026-04-20T08:36:29","slug":"support","status":"publish","type":"page","link":"https:\/\/www.eco-innov.com\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<\/div>\n<div id=\"block-hero-block_87c680266d8986375d99dcc97a23431b\" class=\"container-fluid header_page_part px-0  block-hero\">\n        <div class=\"container\">\n        <div class=\"row\">\n            <div class=\"col-12 col-md-12 col-lg-11 col-xl-9 col-xxl-8\">\n                <nav aria-label=\"breadcrumbs\" class=\"rank-math-breadcrumb\"><p><span class=\"last\">Home<\/span><\/p><\/nav>                                    <h1 class=\"with_line with_line_lg\">Support<\/h1>\n                                \n                \n\n                            <\/div>\n        <\/div>\n\n\n    <\/div>\n<\/div>\n<div class=\"container\">\n\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-bottom:var(--wp--preset--spacing--xl)\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f8997-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"8997\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/9084#wpcf7-f8997-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"8997\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.2.4.1\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f8997-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7cf_hidden_group_fields\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_hidden_groups\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_visible_groups\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_repeaters\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_steps\" value=\"{}\" \/><input type=\"hidden\" name=\"_wpcf7cf_options\" value=\"{&quot;form_id&quot;:8997,&quot;conditions&quot;:[],&quot;settings&quot;:{&quot;animation&quot;:&quot;yes&quot;,&quot;animation_intime&quot;:200,&quot;animation_outtime&quot;:200,&quot;conditions_ui&quot;:&quot;normal&quot;,&quot;notice_dismissed&quot;:false,&quot;repeater_remove_button&quot;:&quot;bottom&quot;}}\" \/><input type=\"hidden\" name=\"_wpcf7dtx_version\" value=\"5.0.5\" \/><input type=\"hidden\" name=\"b17_form_ts\" value=\"1794154419.1275b166936cec3878d60236952994871f45856ac1c40b03a4a58fdb0aa31376\" \/>\n<\/fieldset>\n<div class=\"row\">\n\t<div class=\"form-group col-12\">\n\t\t<p class=\"title\">Your support request\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"form-group col-12\">\n\t\t<p><label for=\"produit\">Product reference<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"select-produit\"><select class=\"wpcf7-form-control wpcf7-select\" aria-invalid=\"false\" name=\"select-produit\"><option value=\"\">Please choose an option<\/option><option value=\"ECO-160\">ECO-160<\/option><option value=\"ECO-160 A\">ECO-160 A<\/option><option value=\"ECO-MAR\">ECO-MAR<\/option><option value=\"ECO-SOL 50\">ECO-SOL 50<\/option><option value=\"ECO-57\">ECO-57<\/option><option value=\"ECO-143\">ECO-143<\/option><option value=\"ECO-545\">ECO-545<\/option><\/select><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"form-group col-12 col-md-6\">\n\t\t<p><label class=\"form-label\" for=\"nom\">Installation site *<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"lieu-installation\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" id=\"lieu-installation\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"lieu-installation\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"form-group col-12 col-md-6\">\n\t\t<p><label class=\"form-label form-label-top\" for=\"prenom\">Installation date<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"date-installation\"><input class=\"wpcf7-form-control wpcf7-date wpcf7-validates-as-date form-control\" aria-invalid=\"false\" value=\"\" type=\"date\" name=\"date-installation\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"form-group col-12\">\n\t\t<p><label for=\"commentaires\">Comments<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"commentaires\"><textarea cols=\"40\" rows=\"4\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea form-control\" id=\"commentaires\" aria-invalid=\"false\" name=\"commentaires\"><\/textarea><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"form-group col-12\">\n\t\t<p><label class=\"form-label\" for=\"company\">Company *<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"company\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" id=\"company\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"company\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"form-group col-12 col-md-6\">\n\t\t<p><label class=\"form-label\" for=\"nom\">Name *<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"nom\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" id=\"nom\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"nom\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"form-group col-12 col-md-6\">\n\t\t<p><label class=\"form-label\" for=\"prenom\">First name *<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"prenom\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" id=\"prenom\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"prenom\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"form-group col-12 col-md-6\">\n\t\t<p><label class=\"form-label\" for=\"email\">Email *<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email form-control\" id=\"email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"email\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"form-group col-12 col-md-6\">\n\t\t<p><label class=\"form-label\" for=\"tel\">Phone *<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"tel\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" id=\"tel\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"tel\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"col-12 text-start\">\n\t\t<p><span class=\"wpcf7-form-control-wrap kc_captcha\" data-name=\"kc_captcha\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"captcha-image\" ><span class=\"cf7ic_instructions\">Please prove you are human by selecting the<span> star<\/span>.<\/span><label><input aria-label=\"1\" type=\"radio\" name=\"kc_captcha\" value=\"bot\" \/><svg aria-hidden=\"true\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 576 512\"><path fill=\"currentColor\" d=\"M415 24c-53 0-103 42-127 65-24-23-74-65-127-65C70 24 16 77 16 166c0 72 67 133 69 135l187 181c9 8 23 8 32 0l187-180c2-3 69-64 69-136 0-89-54-142-145-142z\"\/><\/svg><\/label><label><input aria-label=\"2\" type=\"radio\" name=\"kc_captcha\" value=\"kc_human\" \/><svg aria-hidden=\"true\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 576 512\"><path fill=\"currentColor\" d=\"M259 18l-65 132-146 22c-26 3-37 36-18 54l106 103-25 146c-5 26 23 46 46 33l131-68 131 68c23 13 51-7 46-33l-25-146 106-103c19-18 8-51-18-54l-146-22-65-132a32 32 0 00-58 0z\"\/><\/svg><\/label><label><input aria-label=\"3\" type=\"radio\" name=\"kc_captcha\" value=\"bot\" \/><svg aria-hidden=\"true\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 576 512\"><path fill=\"currentColor\" d=\"M472 200H360L256 6a12 12 0 00-10-6h-58c-8 0-14 7-12 15l34 185H100l-35-58a12 12 0 00-10-6H12c-8 0-13 7-12 14l21 106L0 362c-1 7 4 14 12 14h43c4 0 8-2 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death. You also have the right to object to the processing of your personal data.<br \/>You may exercise your rights by contacting the Data Protection Officer (DPO) at: dpo@eco-innov.com<br \/>or at 523 rue de la B\u00e9ali\u00e8re, 38360 Noyarey.<br \/>You also have the right to lodge a complaint with the CNIL.<\/p><p>To learn more about how your data is managed and about your rights, please consult our data protection policy.<\/p>'],\n};\n<\/script>\n\n            <div class=\"rgpd__block\">\n                 <div class=\"rgpd__title\">GDPR - data protection<\/div>\n                 <div class=\"rgpd__content\"><\/div>\n            <\/div>\n<\/p><input type=\"text\" class=\"wpcf7_hp_field\" name=\"wpcf7_hp_field\" value=\"\" tabindex=\"-1\" autocomplete=\"off\" \/><div class=\"b17-as-wrap\" aria-hidden=\"true\" style=\"position:absolute;left:-10000px;top:auto;width:1px;height:1px;overflow:hidden;\"><label for=\"b17_as_x9f2q_1\">Leave blank<\/label><input type=\"text\" name=\"b17_as_x9f2q\" id=\"b17_as_x9f2q_1\" value=\"\" tabindex=\"-1\" autocomplete=\"new-password\" data-lpignore=\"true\" data-1p-ignore=\"true\"><\/div><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-9084","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.eco-innov.com\/en\/wp-json\/wp\/v2\/pages\/9084","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.eco-innov.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.eco-innov.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.eco-innov.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.eco-innov.com\/en\/wp-json\/wp\/v2\/comments?post=9084"}],"version-history":[{"count":1,"href":"https:\/\/www.eco-innov.com\/en\/wp-json\/wp\/v2\/pages\/9084\/revisions"}],"predecessor-version":[{"id":9085,"href":"https:\/\/www.eco-innov.com\/en\/wp-json\/wp\/v2\/pages\/9084\/revisions\/9085"}],"wp:attachment":[{"href":"https:\/\/www.eco-innov.com\/en\/wp-json\/wp\/v2\/media?parent=9084"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}