{"id":9084,"date":"2026-02-02T13:01:08","date_gmt":"2026-02-02T12:01:08","guid":{"rendered":"https:\/\/www.eco-innov.com\/support\/"},"modified":"2026-04-20T10:36:29","modified_gmt":"2026-04-20T08:36:29","slug":"support","status":"publish","type":"page","link":"https:\/\/www.eco-innov.com\/en\/support\/","title":{"rendered":"Support"},"content":{"rendered":"<\/div>\n<div id=\"block-hero-block_87c680266d8986375d99dcc97a23431b\" class=\"container-fluid header_page_part px-0  block-hero\">\n        <div class=\"container\">\n        <div class=\"row\">\n            <div class=\"col-12 col-md-12 col-lg-11 col-xl-9 col-xxl-8\">\n                <nav aria-label=\"breadcrumbs\" class=\"rank-math-breadcrumb\"><p><span class=\"last\">Home<\/span><\/p><\/nav>                                    <h1 class=\"with_line with_line_lg\">Support<\/h1>\n                                \n                \n\n                            <\/div>\n        <\/div>\n\n\n    <\/div>\n<\/div>\n<div class=\"container\">\n\n\n\n\n<div class=\"wp-block-group has-global-padding is-layout-constrained wp-block-group-is-layout-constrained\" style=\"padding-bottom:var(--wp--preset--spacing--xl)\">\n<div class=\"wpcf7 no-js\" id=\"wpcf7-f8997-o1\" lang=\"en-US\" dir=\"ltr\" data-wpcf7-id=\"8997\">\n<div class=\"screen-reader-response\"><p role=\"status\" aria-live=\"polite\" aria-atomic=\"true\"><\/p> <ul><\/ul><\/div>\n<form action=\"\/en\/wp-json\/wp\/v2\/pages\/9084#wpcf7-f8997-o1\" method=\"post\" class=\"wpcf7-form init\" aria-label=\"Contact form\" novalidate=\"novalidate\" data-status=\"init\">\n<fieldset class=\"hidden-fields-container\"><input type=\"hidden\" name=\"_wpcf7\" value=\"8997\" \/><input type=\"hidden\" name=\"_wpcf7_version\" value=\"6.1.5\" \/><input type=\"hidden\" name=\"_wpcf7_locale\" value=\"en_US\" \/><input type=\"hidden\" name=\"_wpcf7_unit_tag\" value=\"wpcf7-f8997-o1\" \/><input type=\"hidden\" name=\"_wpcf7_container_post\" value=\"0\" \/><input type=\"hidden\" name=\"_wpcf7_posted_data_hash\" value=\"\" \/><input type=\"hidden\" name=\"_wpcf7cf_hidden_group_fields\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_hidden_groups\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_visible_groups\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_repeaters\" value=\"[]\" \/><input type=\"hidden\" name=\"_wpcf7cf_steps\" value=\"{}\" \/><input type=\"hidden\" name=\"_wpcf7cf_options\" value=\"{&quot;form_id&quot;:8997,&quot;conditions&quot;:[],&quot;settings&quot;:{&quot;animation&quot;:&quot;yes&quot;,&quot;animation_intime&quot;:200,&quot;animation_outtime&quot;:200,&quot;conditions_ui&quot;:&quot;normal&quot;,&quot;notice_dismissed&quot;:false,&quot;repeater_remove_button&quot;:&quot;bottom&quot;}}\" \/><input type=\"hidden\" name=\"_wpcf7dtx_version\" value=\"5.0.5\" \/>\n<\/fieldset>\n<div class=\"row\">\n\t<div class=\"form-group col-12\">\n\t\t<p class=\"title\">Your support request\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"form-group col-12\">\n\t\t<p><label for=\"produit\">Product reference<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"select-produit\"><select class=\"wpcf7-form-control wpcf7-select\" aria-invalid=\"false\" name=\"select-produit\"><option value=\"\">Please choose an option<\/option><option value=\"ECO-160 A\">ECO-160 A<\/option><option value=\"ECO-MAR\">ECO-MAR<\/option><option value=\"ECO-SOL 50\">ECO-SOL 50<\/option><option value=\"ECO-143\">ECO-143<\/option><option value=\"ECO-545\">ECO-545<\/option><option value=\"ECO-160 X\">ECO-160 X<\/option><\/select><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"form-group col-12 col-md-6\">\n\t\t<p><label class=\"form-label\" for=\"nom\">Installation site *<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"lieu-installation\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" id=\"lieu-installation\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"lieu-installation\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"form-group col-12 col-md-6\">\n\t\t<p><label class=\"form-label form-label-top\" for=\"prenom\">Installation date<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"date-installation\"><input class=\"wpcf7-form-control wpcf7-date wpcf7-validates-as-date form-control\" aria-invalid=\"false\" value=\"\" type=\"date\" name=\"date-installation\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"form-group col-12\">\n\t\t<p><label for=\"commentaires\">Comments<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"commentaires\"><textarea cols=\"40\" rows=\"4\" maxlength=\"2000\" class=\"wpcf7-form-control wpcf7-textarea form-control\" id=\"commentaires\" aria-invalid=\"false\" name=\"commentaires\"><\/textarea><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"form-group col-12\">\n\t\t<p><label class=\"form-label\" for=\"company\">Company *<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"company\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" id=\"company\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"company\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"form-group col-12 col-md-6\">\n\t\t<p><label class=\"form-label\" for=\"nom\">Name *<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"nom\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" id=\"nom\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"nom\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"form-group col-12 col-md-6\">\n\t\t<p><label class=\"form-label\" for=\"prenom\">First name *<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"prenom\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" id=\"prenom\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"prenom\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"form-group col-12 col-md-6\">\n\t\t<p><label class=\"form-label\" for=\"email\">Email *<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"email\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-email wpcf7-validates-as-required wpcf7-text wpcf7-validates-as-email form-control\" id=\"email\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"email\" name=\"email\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n\t<div class=\"form-group col-12 col-md-6\">\n\t\t<p><label class=\"form-label\" for=\"tel\">Phone *<\/label><br \/>\n<span class=\"wpcf7-form-control-wrap\" data-name=\"tel\"><input size=\"40\" maxlength=\"400\" class=\"wpcf7-form-control wpcf7-text wpcf7-validates-as-required form-control\" id=\"tel\" aria-required=\"true\" aria-invalid=\"false\" value=\"\" type=\"text\" name=\"tel\" \/><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"col-12 text-start\">\n\t\t<p><span class=\"wpcf7-form-control-wrap kc_captcha\" data-name=\"kc_captcha\"><span class=\"wpcf7-form-control wpcf7-radio\"><span class=\"captcha-image\" ><span class=\"cf7ic_instructions\">Please prove you are human by selecting the<span> key<\/span>.<\/span><label><input aria-label=\"1\" type=\"radio\" name=\"kc_captcha\" value=\"bot\" \/><svg aria-hidden=\"true\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 576 512\"><path fill=\"currentColor\" d=\"M488 313v143c0 13-11 24-24 24H348c-7 0-12-5-12-12V356c0-7-5-12-12-12h-72c-7 0-12 5-12 12v112c0 7-5 12-12 12H112c-13 0-24-11-24-24V313c0-4 2-7 4-10l188-154c5-4 11-4 16 0l188 154c2 3 4 6 4 10zm84-61l-84-69V44c0-6-5-12-12-12h-56c-7 0-12 6-12 12v73l-89-74a48 48 0 00-61 0L4 252c-5 4-5 12-1 17l25 31c5 5 12 5 17 1l235-193c5-4 11-4 16 0l235 193c5 5 13 4 17-1l25-31c4-6 4-13-1-17z\"\/><\/svg><\/label><label><input aria-label=\"2\" type=\"radio\" name=\"kc_captcha\" value=\"bot\" \/><svg aria-hidden=\"true\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 576 512\"><path fill=\"currentColor\" d=\"M259 18l-65 132-146 22c-26 3-37 36-18 54l106 103-25 146c-5 26 23 46 46 33l131-68 131 68c23 13 51-7 46-33l-25-146 106-103c19-18 8-51-18-54l-146-22-65-132a32 32 0 00-58 0z\"\/><\/svg><\/label><label><input aria-label=\"3\" type=\"radio\" name=\"kc_captcha\" value=\"kc_human\" \/><svg aria-hidden=\"true\" role=\"img\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" viewBox=\"0 0 512 512\"><path fill=\"currentColor\" d=\"M512 176a176 176 0 01-209 173l-24 27a24 24 0 01-18 8h-37v40c0 13-11 24-24 24h-40v40c0 13-11 24-24 24H24c-13 0-24-11-24-24v-78c0-6 3-13 7-17l162-162a176 176 0 11343-55zm-176-48a48 48 0 1096 0 48 48 0 00-96 0z\"\/><\/svg><\/label>\r\n    <\/span>\r\n    <span style=\"display:none\">\r\n        <input type=\"text\" name=\"kc_honeypot\">\r\n    <\/span><\/span><\/span>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<div class=\"row\">\n\t<div class=\"col-12 text-center\">\n\t\t<p><input class=\"wpcf7-form-control wpcf7-submit has-spinner btn bg-green\" type=\"submit\" value=\"Send\" \/>\n\t\t<\/p>\n\t<\/div>\n<\/div>\n<p><script>\nvar rgpdJson = {\n    type: 'geojson',\n    data: ['<p>The information collected via this form is intended to be processed by ECO-INNOV, acting as the data controller, for the purpose of handling your request for information.<\/p><p>In accordance with personal data protection regulations, you have the right to access, rectify, erase, port, and restrict the processing of your personal data, as well as the right to provide instructions regarding the use of your data after your death. You also have the right to object to the processing of your personal data.<br \/>You may exercise your rights by contacting the Data Protection Officer (DPO) at: dpo@eco-innov.com<br \/>or at 523 rue de la B\u00e9ali\u00e8re, 38360 Noyarey.<br \/>You also have the right to lodge a complaint with the CNIL.<\/p><p>To learn more about how your data is managed and about your rights, please consult our data protection policy.<\/p>'],\n};\n<\/script>\n\n            <div class=\"rgpd__block\">\n                 <div class=\"rgpd__title\">GDPR - data protection<\/div>\n                 <div class=\"rgpd__content\"><\/div>\n            <\/div>\n<\/p><input type=\"text\" class=\"wpcf7_hp_field\" name=\"wpcf7_hp_field\" value=\"\" tabindex=\"-1\" autocomplete=\"off\" \/><div class=\"wpcf7-response-output\" aria-hidden=\"true\"><\/div>\n<\/form>\n<\/div>\n\n<\/div>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":1,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-9084","page","type-page","status-publish","hentry"],"acf":[],"_links":{"self":[{"href":"https:\/\/www.eco-innov.com\/en\/wp-json\/wp\/v2\/pages\/9084","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.eco-innov.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.eco-innov.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.eco-innov.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.eco-innov.com\/en\/wp-json\/wp\/v2\/comments?post=9084"}],"version-history":[{"count":1,"href":"https:\/\/www.eco-innov.com\/en\/wp-json\/wp\/v2\/pages\/9084\/revisions"}],"predecessor-version":[{"id":9085,"href":"https:\/\/www.eco-innov.com\/en\/wp-json\/wp\/v2\/pages\/9084\/revisions\/9085"}],"wp:attachment":[{"href":"https:\/\/www.eco-innov.com\/en\/wp-json\/wp\/v2\/media?parent=9084"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}